eazyBI for Jira Cloud licensing
eazyBI for Jira
General Information
- All cloud apps are immediately subscribed by a user, and include a minimum (explained below) of 14-day free trial. Users can cancel evaluation anytime, but the trial period does not stop. Users can restart a trial at any time before the next billing date (end evaluation period)
- Cloud pricing is subscription-based. The paid subscription starts automatically after the trial period, if not cancelled by the user. Customers have a 30-day refund guarantee, in case you did not intend to subscribe. Please contact Atlassian support for a refund.
- The cloud add-on license tier is automatically matched with the highest number of users of the largest Jira Cloud instance. For example, if you have Jira Software with 155 users and Jira Service Desk with 10 agents on the same instance, your add-on license will have to match a 155 user license.
- When your subscription renews each month, the pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in the instance.
- If you exceed the number of users in a particular plan, you will be upgraded automatically and billed next month.
Free Trials
- If a customer is evaluating eazyBI on a newly created Cloud instance, which is an evaluation as well, it will be active for only 7 days (as Jira Cloud evaluations are valid only for 7 days).
- For existing Jira users, the App evaluation period end-date will match their next closest billing date after the free 30-day period.
- Cloud App evaluations are tied to the Cloud instances monthly renewal date. For example, if the renewal date is 02-Nov-2020 and the trial of the App is started on 25-Oct-2020, the trial period end date will be consistent with the next renewal date - in this case being the 02-Dec-2020.
- If the trial subscription is not canceled after the trial ends, the paid subscription will start automatically, and the license will be adjusted to the number of Jira users.
- For annual subscriptions, the App evaluation will be valid for a month.
- The customer can stop the trial and resume it at any time during the evaluation period. The initial end date will remain the same and the App will expire after this date.
Extending the Trial
If you need more time to evaluate, please contact eazyBI support to extend your eazyBI for Jira Cloud app trial.
Pricing
To calculate license pricing, please refer to eazyBI pricing page on Atlassian Marketplace.
Price Calculator
To calculate the exact price for your number of users, please use the pricing calculator here: https://eazybi.com/pricing/jira
Special Licenses and Discounts
Discounts
For more information about Atlassian licensing and eligibility for special license discounts, please read the Atlassian licensing FAQ.
Academic | Community | Classroom | Open Source | Dual Licensing | Migration Trial Extension |
|---|---|---|---|---|---|
50% | 75% | 75% | 100% | Yes (if eligible) | Yes |
- Academic - Customers currently on an Academic cloud license. Request academic license from Atlassian support.
Community - Customers currently on a Community cloud license. Request community license from Atlassian support..
Classroom - Students and teachers using for educational purposes within a classroom setting. Request Classroom License for Atlassian support.
Open-source - Customers whose project is licensed under a license approved by the Open Source Initiative. Request server open-source license from Atlassian support.
Migration Incentives
Dual licensing - Server or Data Center customers purchasing Cloud annual license with 1,000 users or more can receive Server/Data Center license free for 1 year. To request the license, please contact Atlassian Support, or eazyBI support.
Migration Trial Extension - eazyBI for Jira clients who migrate to a different platform before the expiration of existing eazyBI for Jira maintenance license can receive an extended free trial on the new platform until the end of the current license period. To request the extended trial license, please contact eazyBI support. (NOTE: Extended eazyBI trial licenses are based on internal eazyBI licenses which are not part of Atlassian Marketplace licensing)
Annual Licenses
To evaluate Annual prices, please use the eazyBI pricing calculator
Annual subscriptions for the eazyBI App includes a discount (12 months for the price of 10).
- Annual subscriptions for the eazyBI App includes a discount (12 months for the price of 10). IMPORTANT: Annual subscriptions are based on fixed user tiers (not an exact number of users). As a result, a customer is overpaying for users so the actual savings are not equal to "expected" 16.6% (2 months from 12). For example, a customer with 140 users on an annual plan will have to purchase a 200-user license.
- Currently, it is not possible to change payment plans (monthly/annual) from a My Atlassian account or within your Atlassian Cloud site.
To switch to an annual payment plan for cloud App, contact Atlassian.
- If you've opted for annual billing for your host product, Apps are also billed annually.
- How to renew an annual subscription?
Refunds
eazyBI license sales and refunds are managed by Atlassian Marketplace. To request a refund, please submit a ticket to Atlassian's licensing and purchasing.
Refunds for eazyBI for Jira Cloud on Atlassian Marketplace are only available within the first paid month after the evaluation period for monthly subscriptions and within 30 days of payment for annual subscriptions.
After these periods, we cannot offer refunds. Learn more about the refunds here.