Troubleshooting

See status page of eazyBI here: http://status.eazybi.com

In the case of troubleshooting reach out to support@eazybi.com

Import error notification email

If the scheduled data import fails with an error, eazyBI would automatically try to reimport data after 10 minutes and repeat these attempts for 9 more times. After the 10th unsuccessful import attempt, a notification email would be sent to the owner of the eazyBI account and the user who authorized data import from Jira