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Incidents raised vs resolved

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Overview

The report shows how many incidents happen and are now resolved.

How to build it

To build this report start with the table view and select the Time dimension in Rows. Then in the Measures dimension, select measures Incidents raised, Incidents resolved and Open incidents and unselect default measure "Issues created".

  • "Incidents raised" is the count of how many issues have been created in Jira with pre-defined Incident issue types that need to be set in data import options.
  • "Incidents resolved" is the count of how many Jira issues resolved with pre-defined Incident issue types that need to be set in data import options.

  • "Open incidents" is the count of how many Jira open issues with pre-defined Incident issue types that need to be set in data import options.

Configure Time dimension as it is more comfortable, e.g. "Day" to see how many incidents were raised and resolved each day. Add "Time" dimension to Pages. Select member Last 12 months and apply this member in Page filter. 

Drag and drop the Project dimension into columns and select the "Project" level to see data per each project. Add also "Project" dimension into Pages and select projects that have related DevOps metrics. When eazyBI creates sample reports then the top 3 projects are automatically selected.

Switch to the Timeline tab and Column option. Then select the chart type - spline for each project combination with the measure "Open incidents". 

See also