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Incidents raised vs resolved
eazyBI for Jira

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Overview

The report shows how many incidents happen and are now resolved.

How to build it

To build this report, start with the table view and select the Time dimension in Rows. Then in the Measures dimension, select measures Incidents raised, Incidents resolved, and Open incidents and unselect the default measure "Issues created".

  • "Incidents raised" is the count of issues created in Jira with predefined Incident issue types that need to be set in the data import options.
  • "Incidents resolved" is the count of how many Jira issues were resolved with pre-defined Incident issue types that need to be set in data import options.
  • "Open incidents" is the count of how many Jira open issues with pre-defined Incident issue types that need to be set in data import options.

Configure Time dimension as it is more comfortable, e.g. "Day" to see how many incidents were raised and resolved each day. Add "Time" dimension to Pages. Select the member for the last 12 months and apply this member to the Page filter. 

Drag and drop the Project dimension into columns, then select the "Project" level to view data for each project. Also, add the "Project" dimension to Pages and select projects that have related DevOps metrics. When eazyBI creates sample reports, the top 3 projects are automatically selected.

Switch to the Timeline tab and Column option. Then select the chart type - spline for each project combination with the measure "Open incidents". 

See also