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Average satisfaction and SLA met
eazyBI for Jira

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This report shows average satisfaction by satisfaction date together with <SLA> - Met % measures at the end of each month. 

How to build it

To build this report start with a table view and in the Measures dimension select measures Average Satisfaction with satisfaction date  and <SLA> - Met %.

  • "Average Satisfaction with satisfaction date" this measure shows the average value of satisfaction and is mapped to the time dimension by the satisfaction response date.
  • "<SLA> - Met %" are a number of issues that have not breached SLA ("SLA Issues" with the "SLA Breached" value "Not breached").

Use the Time dimension in Rows. Configure the Time dimension as is more comfortable, e.g. "Monthly" to see how many issues were for each measure at the end of each month. 

Add the same Time dimension to Pages for filtering report data and select predefined calculated member Last 12 months from Time dimension, use it to filter the report data. From the Time dimensions select also calculated members "All Times", "Current year", and "Previous year" so they are available in Page filter options. In Pages also select dimensions "Project", "Issue type", "Priority", and "Customer Request Type" for report filtering.

To show this report as a chart switch to Line chart and for the measures "Average Satisfaction with satisfaction date" change the chart type to column. For measures "Average Satisfaction with satisfaction date" use a separate axes options. For the "Average Satisfaction with satisfaction date" axis add title 'Satisfaction' and to "<SLA> - Met%" add "SLA %" to represent each axis. Change the color for measures.

See also