eazyBI for Jira Cloud licenses
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General Information
- When users subscribe to the app, they start with a 30-day free trial. The trial can be canceled at any time, but it will remain active for the entire evaluation period. Users can also resume the trial at any time within this period.
- If the trial is not canceled, the paid subscription begins automatically on the next Jira Cloud billing date following the trial. Customers are eligible for a 30-day refund if the subscription was unintended. To request a refund, please contact Atlassian support.
- The cloud add-on license tier is automatically set to match the highest number of users in the largest Jira Cloud instance. For example, if an instance includes 155 Jira users and 10 Jira Service Management agents, the add-on license tier will align with the 155-user tier.
- Upon subscription renewal each month, the pricing tier for host products and add-ons adjusts automatically based on the user count in the instance. If the number of users exceeds the current plan, the subscription will be upgraded, and the new pricing will apply in the following billing cycle.
Free Trials
- For existing Jira users, the app's trial period ends on the next billing date after the 30-day evaluation, ensuring alignment with Jira's billing cycle. For example, if the billing date is 02-Nov-2025 and the trial starts on 25-Oct-2025, the trial will end on 02-Dec-2025, consistent with Jira’s billing schedule. If the trial is not canceled, the license will automatically transition to a paid subscription adjusted to the number of Jira users.
- For annual subscriptions, the trial period is valid for one month. Users can pause and resume the trial any time within the evaluation window, but the original expiration date remains unchanged. Once the trial ends, the app access will expire unless a paid subscription is activated.
Trial Extensions
If you need more time to evaluate, your can ask Atlassian Support to extend your trial license.
Pricing
eazyBI Pricing
To calculate license pricing, please use eazyBI pricing calculator or refer to eazyBI pricing page on Atlassian Marketplace.
Special Licenses and Discounts
Discounts
For more information about Atlassian licensing and eligibility for special license discounts, please read the Atlassian licensing FAQ.
Academic | Community | Classroom | Open Source | Dual Licensing | Cloud Migration Trial |
|---|---|---|---|---|---|
50% | 75% | 75% | 100% | Yes | Yes |
- Academic - Customers currently on an Academic cloud license. Request academic license from Atlassian support.
- Community - Customers currently on a Community cloud license. Request community license from Atlassian support..
- Classroom - Students and teachers using for educational purposes within a classroom setting. Request Classroom License for Atlassian support.
- Open-source - Customers whose project is licensed under a license approved by the Open Source Initiative. Request open-source license from Atlassian support.
Migration Incentives
- Dual licensing - Data Center customers migrating to Cloud and purchasing Cloud annual license are eligible for a free extension of the Data Center license for up to 1 year. eazyBI will approve Dual Licenses for any Data Center size (even if <1000 users) and longer license periods if needed. To request Dual Licensing, please contact Atlassian Licensing Support to request a license or contact support@eazybi.com if you have any questions.
Cloud Migration Trial - eazyBI for Jira DC customers with active or expired eazyBI for Jira Data Center licenses migrating to a Cloud can Request a Cloud Migration Trial.
- If you have an active eazyBI for Jira DC license you can get an extended trial on the Cloud with trial expiration date aligned with the expiration date of the active DC license.
- If you have an expired eazyBI for Jira DC license you can get an extended 60-day trial.
For additional questions reach out to support@eazybi.com.
Annual Licenses
To evaluate Annual prices, please use the eazyBI pricing calculator.
- Annual subscriptions for the eazyBI App includes a discount (12 months for the price of 10).
- To switch to an annual payment plan for cloud App, contact Atlassian.
- If you've opted for annual billing for your host product, Apps are also billed annually.
Refunds
eazyBI license sales and refunds are managed by Atlassian Marketplace. To request a refund, please submit a ticket to Atlassian's licensing and purchasing.
Refunds for eazyBI for Jira Cloud on Atlassian Marketplace are only available within the first paid month after the evaluation period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods, we cannot offer refunds. Learn more about the refunds here.