eazyBI for Jira Data Center Security Statement

eazyBI for Jira

Overview

eazyBI for Jira Data Center is a Jira Data Center add-on which:

• is installed on the Jira Data Center;
• imports data from Jira using Java API or from other specified data sources;
• stores the data in the eazyBI database;
• provides reports, charts, and dashboards from imported data in the eazyBI database.

eazyBI for Jira Data Center stores all data on customer servers and by default does not use any externally hosted services.
If enabling AI Assistants, User messages, along with metadata about cube measures and dimensions, are sent to external LLM services and stored in eazyBI database. 

Stored Jira data

eazyBI for Jira Data Center is using Jira Java API to import issue data from selected projects. eazyBI is storing just the dimension and measure data which are visible in Analyze tab Issue cube in its own database – issue key, issue summary, project, component, issue type, status, priority, resolution, fix and affects versions, reporter, assignee, label, security level, issue created, due and resolved dates, original and remaining estimated hours, hours logged by the user, as well as Jira user email addresses. In addition, selected custom fields are stored and issue status transitions history (if selected in import options). eazyBI does not store detailed issue descriptions, comments, and attachments.

In addition, additional data can be imported from other data sources using REST API or SQL.

Usage of User Email Addresses

eazyBI for Jira Data Center uses user email addresses for the following cases:

• When adding new users or groups to the account. Jira user email addresses are imported in eazyBI for Jira Data Center and displayed in user autocomplete to identify unique users.
• When a user has created a dashboard email subscription, then emails with the dashboard as a PDF attachment will be sent according to the specified schedule.

Data protection

• eazyBI is hosted in the customer's infrastructure and the customer is responsible for data protection controls including but not limited to: data backup and recovery, user accesses and roles administration and maintaining the security of them.
• Each eazyBI account imported data are stored in a separate database schema and are isolated from data in other eazyBI accounts.
• Each incoming web request is authenticated and authorized before access to the corresponding account data is allowed.
• eazyBI keeps logs of all web requests allowing to trace all activities of the users in eazyBI. Log files are stored in the log directory of the Jira server.

People and Access

eazyBI is responsible for providing support to eazyBI customers. The eazyBI support team might request customer's log files or some specific limited application data only for purposes of problem troubleshooting or help with eazyBI administration and usage.

Privacy

For more information, please see our Privacy Policy.

Effective as of 05 Jan 2026 .